Australia’s dog owners are being urged to keep their pets secured following a surge in serious bites and other incidents, as Australia Post's posties and drivers deliver record volumes of parcels amid increased pet ownership across the country1. 

With the launch of a new awareness campaign 'Even good dogs have bad days’, Australia Post is calling on dog owners to help keep posties safe because on average, every workday five Australia Post team members are involved in dog incidents, with more than 1,173 incidents to date2 in this financial year alone. That's almost 400 more than the same time last year and represents a steep increase on the 957 incidents recorded in total last financial year.  

Queensland, NSW and Western Australia have seen the most dog incidents throughout the year, and while attacks do happen at front doors, letterboxes and in front yards, around half also take place on footpaths or on the road. 

Australia Post Executive General Manager Network Operations Rod Barnes said shocking images of injuries and confronting footage of incidents captured around the country as posties carried out their daily deliveries served as a graphic reminder for Australians of the dangers of leaving their dogs unsecured.   

“It can sometimes be difficult to imagine that an otherwise friendly family pet might pose a risk to others, but the reality is that our people are being hurt or placed in danger on a daily basis,” Mr Barnes said. 

“These incidents can be traumatic for our team members and have lasting effects not only in terms of physical injury but also their mental health, and they may no longer feel safe delivering to locations where incidents have occurred.   

“Even if a dog doesn’t bite it can cause a serious accident by running in front of a postie or driver in an electric delivery vehicle, and that can also result in an injury to your pet, so we’re really asking that people remember to shut their gates, keep their pets secured and help make sure our people can deliver their parcels and mail to them safely.”  

Experienced motorcycle postie Tony Gadsby, who’s spent more than 20 years delivering mail and parcels, was recently the victim of yet another dog bite while covering a new route. 

“It was unexpected so I just didn’t have time to prepare, the dog just raced past me. It was a shock, and it has made me more vigilant going to doors,” he said. 

“It’s common for people to say ‘it never bites’ but as a dog owner myself I know they can be unpredictable, and I’d urge fellow owners to just take that extra moment to make sure their dog is not going to be a danger to someone just doing their job.”   

Veterinarian Dr Katrina Warren said dogs could be fearful of unfamiliar visitors or consider posties trespassers on their territory, and because the postie always leaves quickly after making their delivery the dog may feel that barking at them or even chasing has worked.     

“The problem is the postie always comes back, so your dog will bark at them again to make them go away but after a while your dog may up the ante and bark more, growl, lunge or even bite to ensure your postie really gets the picture,” Dr Warren said. 

“If a dog is given the chance to keep rehearsing this behaviour, it will become a habit that can be difficult to break and dangerous to visitors including posties.”   

Customers who are unable to secure their dogs can nominate for items to be left at a place that’s safe for both the parcel and our posties through the Australia Post app, or to choose a free 24/7 parcel locker to collect parcels away from home.  



  1. Prevent the opportunity - Place your dog somewhere where they can’t see or interact with the postie. Do not allow them to run free in a yard or passage where they have access to people entering your property or can bark at people through a gate or fence.  

  2. Leash Your Dog - Do not allow your dog to run out your door when someone comes to the door.  Have a leash and some treats by the door, and put your dog on the leash when someone comes. Ask your dog to sit and give them a treat for nice behaviour before walking out together.  

  3. Make Positive Associations - Teach your dog that when the postie visits your property something positive will happen, such receiving lots of treats from you for calm behaviour. You can start training as soon as you bring a puppy home.  

  4. Seek professional advice - If your dog has already bitten someone, or is showing warning signals such as snarling and growling, you should seek professional help from a veterinary behaviourist as soon as possible  


Video of dog incidents available here

Video interview with Tony Gadsby available here


Please note also available in DOWNLOADS:

- images of injuries

- audio grabs with Rod Barnes

- Graphic timeline of incidents

- Images of Tony Gadsby




1. Animal Medicines Australia – Pets and the Pandemic, August 2021

2. Up to 26 April 2022 – Figures from Australia Post safety records


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